Stage #1 Introduction & Ground Rules
- Introductions
- Get VERBAL yes/no to ground rules:
- Remain seated
- No interruptions
- Respect each other - no put downs
- Confidentiality and Neutrality explained
- Explain 6 phases
- Notes may be taken and time out discussed
- Questions
Stage #2 Telling the Story
- Introduce stage two
- Mediators ask one disputant to: "Please tell your side of the story." Mediators use active listening skills, good eye contact, acknowledge, open ended questions, and paraphrasing.
- Mediator summarizes first disputant's story and thanks
- Mediator asks the disputant,"How do you feel about the problem?"
- Mediator reflects on first disputant's feelings & thanks
- Mediator repeats this process for second disputant
Stage #3 Understanding the Problem
- Introduce stage three
- Mediators direct participants to talk to each other (keep disputants focused and within the ground rules.)
- Ask the first disputant: "What does _____ say the problem is?"
- Ask the second disputant: "Is this correct?"
- Repeat this process with the second disputant
- Ask the first disputant: "How do you think ____ feels?"
- Repeat this process with the second disputant.
- Ask "Do each of you understand how the other feels?" If either says NO, repeat stages two and three.
Stage #4 Identifying Solutions
- Introduce stage four
- Explain that each person will come up with solutions to solve the problem.
- Alternate asking each person for solutions.
- Write down ALL solutions
- If disputant gets "stuck" ask, "What do you need to solve the problem?" or "What can YOU do to help solve the problem?"
- Read back solutions, one by one. Ask each person if they agree after you read each.
- Ask "Are there any more solutions to be added?"
Stage #5 Resolution
- Introduce stage five
- Re-read the agreement
- Write down all solutions agreed upon on contract
- Have both parties sign the contract
- Both mediators sign the contract
- Explain that the contract will be available for review later.
Stage #6 Departure & Follow-up
- Thank parties for choosing mediation
- Tell participants "We will follow up with you in a few days to see how your solutions are working."
- Remind students about confidentiality
- Mention re-mediation option
- Ask for final questions.
- Depart mediaton in an approved safe way
- Give contract to advisor and receive pass to class
